This page outlines our standard operating procedures for onboarding and maintaining new web design and development, SEO and marketing clients.
Step 1: Scoping Meeting
A formal meeting with the client to thoroughly understand the scope of work, timeframes, and resource requirements to fulfill the client’s requirements or projects. During this meeting, the client will provide a verbal explanation of the full scope and all relevant requirements.
Step 2: Quoting
Within 48 hours of the scoping meeting, a formal quote will be prepared and provided to the client. The quote will include an estimated cost for the project and will clearly outline the tasks and hours required to complete the project. It will also indicate any additional out-of-scope work and associated rates, if applicable.
Step 3: Scope Approval
Upon receiving the quote, the client will review and approve it by signing a copy of the quote and providing proof of payment for a 50% deposit as agreed upon.
Step 4: Wireframing
Once scope approval is received, the wireframing phase will commence immediately. This phase involves creating a visual representation of the project, typically in the form of wireframes or mockups. Agreed-upon feedback meetings will be scheduled to ensure alignment with the client’s requirements.
Step 5: Content Phase
The client will be responsible for providing all required information and content for the project. This phase may involve back-and-forth communication via written channels, such as email, to ensure that all instructions related to content are documented.
Step 6: Building
Upon receiving all necessary content, the development phase will begin, where the website or software will be built as per the agreed-upon scope. The client will make a 25% payment for this phase to commence.
Step 7: Refinements
After the initial staging of the website or software, the client will have an opportunity to review and provide feedback for final refinements before giving the final approval for “go live”.
Step 8: Go Live
Upon receiving the final approval from the client, the remaining 25% payment as per the agreed-upon terms will be made, and the website or software will be launched or deployed.
Following this formal process helps ensure that the software development project progresses smoothly, with clear communication and alignment with the client’s requirements and expectations.